F. Javier Sese

F. Javier Sese is an associate professor of marketing at the University of Zaragoza (Spain). He has several research areas of special interest that include customer value management, customer retention, multichannel customer management, loyalty programs, and complaint management, with a particular focus on the study of IT industries and financial services. His research has appeared in various scientific journals including Journal of the Academy of Marketing ScienceJournal of Retailing, International Journal of Research in MarketingJournal of Service Research and Journal of Interactive Marketing.

Phone: 0034 976761000, Ext. 4939
E-Mail: javisese@unizar.es